Color gemstone and lab-created diamond jewelry are not eligible for trade-in. Since Zales is The Diamond Store, our commitment to our Guests is second to none. We want you to be happy with your purchase and our service. See full We apologize if … During its lifetime, almost all jewelry will need some sort of service.
To build customer loyalty, avoid these mistakes. Stop by for an assessment of your jewelry today. Available in traditional and e-Gift card styles in denominations up to $2000. If you bought it in February, bring it in every August and February, etc. For questions about your Zales order status, gift cards, repairs or any other jewelry-related inquiries, Zales offers numerous ways to connect with their customer service team. These might include remount or restyle events, diamond trade-up events or even special celebrity guest appearances. Our Guest Services Contact Center hours are Monday through Friday, 9:00 AM–10:00 PM ET, Saturday, 10:00 AM–10:00 PM ET. Employees need to be trained and equipped on how to manage customers, communicate information and resolve issues. A regular cleaning and inspection is one of the best things you can do for your jewelry. Feel free to send us an email. Here’s how those customer wait times are weighing down your bottom line. Delays happen, and that is OK, but figuring out how to manage the wait time is where the successful set the standard. My kids orthodontist had video games in the waiting room to distract the kids.Too often organizations get so wrapped up in "performing a service" that they lose sight of the service experience. How Customers Perceive Waiting Time. Not only does it keep your jewelry looking great, it gives your jeweler a chance to look for problems like bent clasps and loose prongs before the jewelry breaks. Posted on March 12, 2020. Trade-ins of in-store and online purchases are accepted at most Zales locations. The customization options in the Romantic Creation Check your local Zales store for details. This limited warranty does not cover colored gemstone jewelry or watches. Net purchase price refers to final price actually paid, excluding tax. Do you have questions about The Diamond Card? I really do Whether the business is a physicians practice, auto repair shop or hair salon - customers should be given the courtesy of communicating service delays. For example, if you buy your diamond in January, bring it in every July and January. Box 152777 All of our stores have the ability to clean your jewelry, and some may have jewelers on staff ready to give it a closer examination. Chat is subject to Agent availability.
It is also a great idea to have activities for small children if kids are expected to be waiting with parents. Zales offers a variety of services and programs designed to protect your jewelry investment. Their chat is a bot and not a human, so that got me nowhere. Zales wants to ensure that you'll enjoy the full beauty and brilliance of your diamond for a lifetime.
Reducing average wait time for your callers is just as important to customer satisfaction as the amount of time it takes for agents to resolve their needs. Your Romantic Creation We offer these services and more in our stores. Customer Service. If for any reason you are dissatisfied with your purchase, you may return your item based on our Return and Exchange Policy. These include our Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and our in-store services.
Zales headquarters is currently located in Irving, Texas. Proof of purchase is required on items being returned or exchanged and on trade-ins. We waited another 35 minutes before finally getting called back to the exam room. These services may not be available at all stores and prices and service time may vary.
And while that’s happening, other consumers are waiting—usually not patiently. We will replace the diamond* with one of similar value and quality at no charge to you. The Journal of Consumer Behaviour published a study on Customer’s perceived value of waiting time for service events.According to the study, the total wait time in any service situation (like a bank or restaurant) can be divided in 3 cycles. In an age when many products and services are technical and complex, sales associates are spending more time explaining things to consumers. Cleaning, repairs, warranties and more. The appointment was at the doctor's office at the local Medical Center.My husband's appointment was for 1:30 pm and I was meeting him at the doctor's office because I was coming from a business meeting. Zales Survey: Contact Details. We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price.
Delays happen, and that is OK, but figuring out how to manage the wait time is where the successful set the standard.Employees on the front-line are the ones who can help make a great customer experience. We apologize if we are unable to take your chat during these hours.
Chat is subject to Agent availability.
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