Your shipment is stuck because DHL needs to know if you have to pay import VAT and/or duties and they need you to provide them with some information so they can sort it out for you. A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. Turns out we are chill as fuck.You are operating on the premise that customs can't be bothered to call you out on your bullshit. Further Details: DHL needs further information from the importer. If you have any questions, please start a new thread and ask people on the sub who are still part of the “scene”, I wouldn’t be able to tell you more than what you can find in this guide. Customer should contact DHL Customer Service if not reached by DHL - They inspected your parcel and decided that the commercial invoice on the outside is not enough to let it through. Your haul gets cleared within 2 hours on a working day, no questions asked. Superbuy and other agents use a super sketchy piece of paper that has "commercial invoice" written on top of it.
This obviously wouldn't work out for anybody so they let your 3kg haul slide. An invoice is not a proof of payment as stated on DHL's own website and in the letter they send you. Everything you need to know can be found in here. The thing is that the final volumetric weight of the packaged parcel is pretty much impossible to tell for us, which is why you either have to use Superbuys rehearsal packaging service to get an idea on how big your parcel would actually be or simply submit your parcel, wait for the eventual refund and hope for the best.IIRC there was a guide not too long ago that explained the whole thing in great detail.Does not work in Germany for good from the states, but thanks anyway!Always send Superbuy Invoice and pp bill, always went through Thanks for that guide!
Happy hauling!Welcome to the ultimate guide for dealing with EU customs when shipping with DHL.
They aren't stupid. Yeah no thanks.
Maybe the seller forgot to declare the total value, maybe DHL can't read the document on the outside, maybe your parcel has been chosen by the workers. Let me repeat this: Do NOT send them the superbuy invoice. Sometimes the proof of payment is enough but you're better off sending them both, simply because it's easier for them and doesn't take more than 5 minutes.First of all: The sketchy Superbuy invoice some people here always advise you to send is NOT what DHL needs. If possible, make it match whatever Superbuy put on the commercial invoice.In the middle column, change the shipping cost to whatever you told Superbuy to declare the parcel at. Helps me a lot to ship to germanyMy parcel is stuck at customs, am I in trouble (for importing fake clothes)?New comments cannot be posted and votes cannot be castFashionReps: A community based on the discussion of the replica culture. Also, DHL probably uses an algorithm to select a random number of packages for inspection, as some of my parcels had their customs status updated to "Shipment is held pending clarification of goods valuation" while still being on the plane to Leipzig. "DHL needs further information from the importer. A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. The bottom line is always that they want you to confirm the value of your parcel.No. Edit the estimated weight to something reasonable.On that list, edit "Estimated Shipping Fee $XX.XX" to something like "Total Item(s) Price $[Total Price Of The Items]"Edit "Customs Fee $X.XX" to "Shipping Fee $X.XX". Between 22€ and 150€ you'll be charged with 19% import VAT, for parcels worth more than 150€ it's 19% VAT + duties. Link people to this when they ask about the matter.Also nice to note for the Danes. Something that sounds like a Google translation.Replace the "x 1" under the size and color info of each item with "$X.XX" (a low price). The tax free limit and VAT might differ from country to country, make sure to look that up.To let customs know what's inside your parcel, international sellers are supposed to attach a document on the outside that states everything from basic product information, the total value and shipping cost to make the process as easy as possible. Congratulations, you just forged a document and are now about to commit tax fraud.To do so, send the PayPal PDF and Superbuy screenshot to DHL and wait for your parcel to be released from customs. Customer should contact DHL Customer Service if not reached by DHL Customer should contact DHL Customer Service if not reached by DHL" Tracking info HERE: Sunday, July 21, 2013 Location Time 11 Clearance event CINCINNATI HUB, OH - USA 16:25 If you followed the steps correctly, this screenshot contains everything that DHL could possibly need. This guide is especially relevant to you if you are German and use Superbuy as your agent, although most of the info applies to other countries / agents as well.When shipping from non-EU countries like China, most EU states allow you to import goods worth 22€ (including shipping) without raising VAT or duties.
The total value, the value and description of each item, the shipping cost, the tracking number and even the parcel number PNXXXXX you added to your PayPal receipt.So yeah. Unless you're trying to import weapons, drugs, or other similarly illegal stuff, DHL couldn't care less about your fake Gucci when scanning the thousands of parcels they just shipped from China. please advise me. If you are located in Germany, doing this is actually the easiest part because we have a website dedicated to this very purpose. So I decided to contact OnePlus on the chat and they told me that the msg can mean up to an 8 to 10 day delay in the order and that if I don't receive my phone after 10 days from today I should contact them back for a replacement.
Worst case is that they don't believe you, request an unedited version or straight up open up the parcel to check the value themselves.
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